{"id":869,"date":"2026-03-04T15:47:08","date_gmt":"2026-03-04T15:47:08","guid":{"rendered":"https:\/\/papayawhip-reindeer-514577.hostingersite.com\/?page_id=869"},"modified":"2026-07-06T10:01:51","modified_gmt":"2026-07-06T10:01:51","slug":"canal-de-etica","status":"publish","type":"page","link":"https:\/\/homeserve.pt\/en\/canal-de-etica\/","title":{"rendered":"Canal de \u00e9tica"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"869\" class=\"elementor elementor-869\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0111798 e-con-full e-flex e-con e-parent\" data-id=\"0111798\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-14b938a elementor-widget elementor-widget-heading\" data-id=\"14b938a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Sistema Interno de Informa\u00e7\u00e3o (Canal de den\u00fancias)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ccfd159 elementor-widget elementor-widget-text-editor\" data-id=\"ccfd159\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Como parte do nosso compromisso com a transpar\u00eancia, na Homeserve colocamos \u00e0 sua disposi\u00e7\u00e3o um Sistema Interno de Informa\u00e7\u00e3o (Canal de den\u00fancias) acess\u00edvel a qualquer pessoa, que oferece a possibilidade de denunciar qualquer poss\u00edvel <strong>irregularidade, infra\u00e7\u00e3o ou comportamento contr\u00e1rio ao C\u00f3digo de \u00c9tica<\/strong>, \u00e0 lei e \u00e0s normas que regem o Grupo Homeserve, incluindo, em particular, poss\u00edveis casos de fraude ou corrup\u00e7\u00e3o, pr\u00e1ticas anticoncorrenciais, ass\u00e9dio, viola\u00e7\u00f5es dos direitos humanos ou danos ao meio ambiente.<\/p><p>A gest\u00e3o do Sistema Interno de Informa\u00e7\u00e3o (Canal de den\u00fancias) baseia-se nos princ\u00edpios de confidencialidade, respeito pelo\u00a0<strong>anonimato<\/strong>\u00a0das pessoas que n\u00e3o desejam identificar-se,<strong>\u00a0imparcialidade e objetividade<\/strong>, aus\u00eancia de repres\u00e1lias contra o informador que comunica de boa f\u00e9 e respeito pelos direitos de todas as partes envolvidas na gest\u00e3o dos processos.<\/p><p><span style=\"color: #e7342c;\"><strong>Se \u00e9 cliente da HomeServe<\/strong><\/span>\u00a0e deseja comunicar-nos qualquer insatisfa\u00e7\u00e3o relativamente aos nossos produtos ou servi\u00e7os, utilize os canais previstos para o efeito, caso contr\u00e1rio os seus coment\u00e1rios podem n\u00e3o ser tidos em conta. Pode registar-se na sua Zona de Cliente a qualquer momento e sem esperar, ou se preferir, ligue-nos para o +351 217 828 522.<\/p><p style=\"text-align: center;\"><strong>Aceder ao canal de reclama\u00e7\u00f5es<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-da82cab elementor-align-center elementor-widget elementor-widget-button\" data-id=\"da82cab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/app.convercent.com\/pt-pt\/LandingPage\/28f0d341-f651-eb11-a97c-000d3ab9f062\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Enviar relat\u00f3rio<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15af7b4 elementor-widget elementor-widget-text-editor\" data-id=\"15af7b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<strong>Documentos relacionados<\/strong>\n<ul>\n \t<li><a href=\"\/wp-content\/uploads\/2026\/03\/Plano-de-Preven-de-Riscos.pdf\" target=\"_blank\" rel=\"noopener\">Plano de preven\u00e7\u00e3o de riscos<\/a><\/li>\n \t<li><a href=\"\/wp-content\/uploads\/2026\/03\/Codigo-de-etica-con-anexo.pdf\" target=\"_blank\" rel=\"noopener\">C\u00f3digo de \u00c9tica com Anexo<\/a><\/li>\n \t<li><a href=\"\/wp-content\/uploads\/2026\/03\/Politica-de-Uso-do-Canal-etico.pdf\" target=\"_blank\" rel=\"noopener\">Pol\u00edtica para a utiliza\u00e7\u00e3o de Sistema Interno de Informa\u00e7\u00e3o (Canal de den\u00fancias)<\/a><\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Sistema Interno de Informa\u00e7\u00e3o (Canal de den\u00fancias) Como parte do nosso compromisso com a transpar\u00eancia, na Homeserve colocamos \u00e0 sua disposi\u00e7\u00e3o um Sistema Interno de Informa\u00e7\u00e3o (Canal de den\u00fancias) acess\u00edvel a qualquer pessoa, que oferece a possibilidade de denunciar qualquer poss\u00edvel irregularidade, infra\u00e7\u00e3o ou comportamento contr\u00e1rio ao C\u00f3digo de \u00c9tica, \u00e0 lei e \u00e0s normas [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-869","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - 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